Privacy Policy

This website, halemanacounseling.com, is operated by Behavioral Health Associates of Hawaii, LLC, doing business as Hale Mana Counseling (“Hale Mana Counseling,” “we,” “us”). This Privacy Policy explains how we collect, use, and protect information when you visit this website or contact us through it.

This policy covers our website. Protected health information you share with us as a client is covered separately by our HIPAA Notice of Privacy Practices, which is provided to clients at intake and available from our office on request.

We collect information you choose to provide through this website, such as:

• Contact and appointment requests — your name, phone number, email address, and any message you send us.
• Insurance verification requests — your name, date of birth, insurance plan, and member information you submit so we can check your coverage.
• Account information — if you create an account or log in to our client portal.
• Employment inquiries — information you submit through our hiring page.

Like most websites, our hosting providers may also automatically collect limited technical information such as IP address, browser type, and pages visited, which is used to keep the site secure and functioning.

• To respond to your inquiries and appointment requests.
• To verify insurance coverage you ask us to check.
• To schedule and coordinate care.
• To operate, secure, and improve this website.
• To meet our legal and regulatory obligations.

We do not sell your personal information, and we do not share it with third parties for their marketing purposes.

We share information only as needed to operate our practice:

• Service providers — such as our website hosting, scheduling, and practice management platforms (for example, our secure client portal), which are required to safeguard your information.
• Insurance verification — with your insurer or its representatives, when you ask us to verify coverage.
• Legal requirements — when disclosure is required by law, such as in response to a valid legal request or to protect safety.

If you provide your phone number or email address, we may use it to respond to you and to communicate about scheduling. Standard email and text messaging are not fully secure; please avoid including sensitive health details in unsecured messages. For clinical matters, we encourage use of our secure client portal or a phone call to our office.

This website may use cookies or similar technologies needed for basic site functions such as keeping you logged in to the client portal. You can control cookies through your browser settings; disabling them may limit some site features.

We use reasonable administrative and technical safeguards to protect the information submitted through this website. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to protect your information consistent with applicable law.

This website is not directed to children, and we do not knowingly collect personal information online from children under 13. Inquiries about services for minors should be made by a parent or legal guardian.

You may contact us at any time to ask what information we hold about you from this website, to request a correction, or to ask that we delete information that we are not required to retain. Clients also have rights regarding their health records under HIPAA and Hawaii law, described in our Notice of Privacy Practices.

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised. Continued use of the website after changes are posted means the updated policy applies.

Questions about this policy or your information:

Hale Mana Counseling
Behavioral Health Associates of Hawaii, LLC
840 Alua St., Suite 203, Wailuku, HI 96793
81 Makawao Ave., Suites 206 & 207, Makawao, HI 96768
Phone: (808) 736-0370
Email: office@halemanacounseling.com